Friday, October 26, 2012

Windows 8 double-fail

I was expecting to jump right into the Windows 8 experience today and do some upgrading and testing this weekend as well as play with my new Microsoft Surface tablet, but it appears that this will not be happening as Microsoft managed to fail twice in just one day…





I had, of course, been testing previous pre-release versions of Windows 8 and like the new features, but when I went to upgrade my home PC to Windows 8 Pro today, the Windows 8 Upgrade Assistant failed spectacularly every time I tried to actually spend $39.99 and purchase a downloadable upgrade:

Win8UpgradeFail

Furthermore, there is no back-button and so if this happens and you want to try again - thinking this might just be server overload - you have to re-enter all your information. It is also somewhat discouraging that a company like Microsoft has to rely on a 3rd party company called "arvato digital services, llc." to process upgrades? Why is this not sold through the Microsoft Store? Last, but not least, wouldn’t you think that Microsoft would run a spell-checker on their error messages? "Intializing" isn't' even a word…

So I figured I'd wait with my PC upgrade until tomorrow and was looking forward to instead work with my new Microsoft Surface tablet that was supposed to be delivered today. I had pre-ordered the device on the day it was announced and was promised a delivery today, October 26th. Imagine my surprise when I checked the FedEx tracking info from the Microsoft Store link:

Surface RT FedEx non-delivery

So it seems the pre-ordered Surface that was guaranteed to be delivered today is going to show up on Monday instead.

Great job, Microsoft, making a first impression with Windows 8…

UPDATE: On the fifth attempt the Windows 8 Upgrade Assistant worked, the order completed, and the download progress is now at 32% with 5 minutes remaining…

UPDATE 2: FedEx ended up doing a separate delivery run today, so the Surface also arrived.

1 comment:

1009309c-2507-11e2-8563-000bcdcb471e said...

I for one am very interested in Microsoft's take on a touch screen interface. I find the lack of actual press about it, and the almost zero noise about new compatible touch screens to be a foreboding sign.
Anxiously awaiting your hands on observations of the slate.